Return/Cancellation Policy

At Ekreeti Art, we are committed to ensuring your satisfaction with our art and craft products. If you need to initiate a return, kindly refer to our return policy outlined below:

  1. Timeframe:

    • You can initiate a return within 7 days from the date of receipt.

    • The standard return period ensures you have ample time to assess and evaluate your purchase.

  2. Eligibility:

    • Products must be in their original condition, unused, and with all original packaging.

    • Customized or personalized items are not eligible for return unless they arrive damaged or defective.

  3. Return Process:

    • Contact our customer support team at [] to initiate the return process.

    • Mention your order number and reason for return.

  4. Refund:

    • Upon receiving the returned item(s) and confirming their condition, we will process a full refund to your original payment method.

    • Please allow up to [3-4] business days for the refund to reflect in your account.

  5. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

  6. Damaged or Defective Items:

    • In the rare event that your item arrives damaged or defective, please contact us immediately for assistance. We will arrange for a replacement or refund.

  7. Cancellation Policy:

    • If you wish to cancel an order, please contact us within 24 hours of placing the order. Cancellations after this period may not be possible if the order is already in processing.

By purchasing Ekreeti Art, you agree to abide by our return policy. We strive to provide you with exceptional arts and crafts products, and our return policy is designed to ensure your confidence in shopping with us. If you have any questions or concerns, please don't hesitate to reach out to our customer support team. Thank you for choosing Ekreeti Art!